ABOUT US

Warranty and Terms

All descriptions on our products are to  the best of our knowledge, We assume no liability with respect to any action that may be taken on that basis.

 

If you are not completely satisfied with any product you purchase from us, return it unaltered within 30 days and we will either exchange it, replace it or refund your money, whichever you prefer. 

This warranty does not included incidental or consequential expenses. No other warranty is implied.

This warranty covers only items normally cataloged by The Source.

Returns

Return merchandise in its original condition and packaging, including envelope, bags and boxes. Merchandise should be securely packaged and insured. The Source is not responsible for returns that are damaged in transit.

Upon receiving your return, we will exchange, replace or give you a credit. You will receive credit in the same manner and time as you paid for the merchandise.

We reserve the right to refuse any merchandise returned after the 30 warranty period. We also reserve the right to charge additional restocking fees on such merchandise. All returns must be shipped prepaid (no C.O.D).

Estimated Completion Date

Due to the unpredictable nature in creating one-of-a-kind designs, the estimated completion date is a target date to be achieved, but is not a commitment. Unexpected delays are a possibility and cannot be used to CANCEL this contract.

 

The quoted price is an estimate and the final payment may change plus or minus 10%.

Custom Orders:

Due to the labor involved with crafting custom orders to the customer's specification, all pieces created for custom design orders are final sale and are INELIGIBLE for RETURN, REFUND or EXCHANGE. Once approved, all custom orders CANNOT be CANCELLED.

The Source is authorized to charge the credit card for the balance due automatically on completion of the custom item.

Special Orders
 

All special orders must be prepaid with the order. Certified funds such as money orders or cashier's checks are recommended to expedite service or use a bank wire transfer. Please include shipping costs. If our quoted shipping cost is more than the actual cost we will credit your account or issue you a refund, whichever you request. If you send a check with your order, we will process your order after the check clears the bank.

Payment Options

We also accept PayPal payments for orders.

Opal Warranty

ONE YEAR WARRANTY

Should one of our opals crack, we will replace it with an opal of the same quality at no charge to you.

Important; Do not place opals in ultrasonic cleaners, steam cleaners or any liquid or chemicals.

Important Notice

The Source’s provision of services, sales and reports is subject to all of the terms and conditions as outlined above which limits The Source’s liability to the client. Any additional or different terms and conditions proposed by client in their purchase order or otherwise are hereby rejected by The Source, and shall be of no force or effect unless expressly assented to in writing by an authorized representative of The Source.